Policies

  • Return and Refund Policy

    Last updated: February 09, 2022

    Thank you for shopping at AV Performance.

    If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

    The following terms are applicable for any products that You purchased with Us.

    Interpretation and Definitions

    Interpretation

    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

    Definitions

    For the purposes of this Return and Refund Policy:

    Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to AV Performance, 2215 East 6th Avenue, Stillwater. OK 74074.

    Goods refer to the items offered for sale on the Service.

    Orders mean a request by You to purchase Goods from Us.

    Service refers to the Website.

    Website refers to AV Performance, accessible from av-performance.com

    You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Your Order Cancellation Rights

    You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

    The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

    In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

    By email: build@av-performance.com

    By visiting this page on our website: av-performance.com

    By phone number: 405.506.7443

    By mail: 2215 E 6th Ave. Stillwater, OK. 74074

    We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

    Conditions for Returns

    In order for the Goods to be eligible for a return, please make sure that:

    The Goods were purchased in the last 30 days

    The Goods were not used or damaged

    The following Goods cannot be returned:

    • The supply of Goods made to Your specifications or clearly personalized.

    • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

    • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

    Returning Goods

    You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

    2215 E 6th Avenue Stillwater, OK. 74074

    We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

    Exchanges

    If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

    Gifts

    If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

    If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us:

    By email: build@av-performance.com

    By visiting this page on our website: av-performance.com

    By phone number: 405.506.7443

    By mail: 2215 E 6th Ave. Stillwater, OK. 74074

  • Warranties are carried on a per product basis and each product has different warranty requirements and amounts.

    For a warranty claim to be possible the product must be removed and or the vehicle brought in to our shop for testing.

    Products are tested on warranty claims to determine failures and if those failures a covered under the items available warranty.

    If it is determined that the products failure is covered by the warranty we will handle the processing of that item.

    Some but not all warranties will cover labor to install the new part.

    It is best to reach out to us if you have any questions on what the warranty for a particular item is.

  • Cores work as a rebate.

    You pay for the full cost of a part or product when purchasing the part or product.

    Once the new part is installed you ship back the used part and it is tested. If it tests within rebuildable parameters you are given a partial refund of the cost of the part or product.

    Refunds can take up to 21 to 31 days to fully process.

    Time frames are dependent on when the product or part arrives at the testing facility.